The Power Platform provides a low-code/no-code method for businesses to dive deep into business intelligence (Power BI), app development (Power Apps), process automation (Power Automate), AI (Copilot), and web development (Power Pages). The underlying database structure of the Power Platform is the Dataverse, a robust relational database that securely stores data used by…
Dynamics 365 Contact Center is now Available Microsoft Dynamics 365 Contact Center (formerly Omnichannel) is a CcaaS (contact center as a service) application providing full contact and call center capabilities. This comprehensive cloud-based application can be used right inside Dynamics 365 alongside other apps for marketing, sales, and customer service. Don’t have Dynamics 365? No…
Tagging, Untagging, and Clearing Tags on many records at once in Dynamics 365 and Power Apps is just a few clicks away. Learn how! https://www.crmsoftwareblog.com/wp-content/uploads/Tagging-Multiple-Records-at-Once.mp4 Transcript This is Steve Pestillo from P2 Automation. If you’re using our P2 Tags feature, chances are you’re going to apply a tag to multiple records at one time. And…
Maintaining a clean and accurate database is a fundamental challenge for any organization. Duplicate records can clutter databases, causing errors and inefficiencies. This problem is particularly troublesome in CRM systems, where duplicate data can weaken customer relationship management, disrupt sales processes, and jeopardize data integrity. Although basic deduplication can be handled with the built-in duplicate…
The invention of AI has revolutionized many areas of business management. In 2019, Microsoft invested a hefty sum of $1 billion in OpenAI in empowering the world with AI’s capabilities in various aspects of business management. In 2021, Microsoft launched Azure Open AI services, combining Azure’s core supercomputing capabilities to develop highly responsive and efficient…
Ron glanced over at Jo’s screen, curiosity piqued. “What’s got you so focused?” he asked. “The Maplytics team just released their latest update!” Jo replied, visibly excited. “This one integrates with Power Pages Portal, which is perfect for your Michaels Stores website!” “Power Pages? Really?” Ron perked up. “I’m building their website right now! Tell…
Managing your software licenses can be a tedious task if you don’t have a smart and optimized process in place. That’s why working with a trusted team of licensing experts can pay huge dividends for your business. At Stoneridge Software, we have a dedicated licensing team that can help you reduce the stress attached to…
This Blog is focused on showcasing the integration of the Data Quality App with Microsoft Power Automate. When it comes to handling data, we all know how crucial it is to get things right and do it quickly. That’s where the Data Quality App, created by the Techdio, steps in as a real game-changer. When…
In today’s travel businesses, managing customer relationships effectively is significant for success. Customer Relationship Management (CRM) software provides a powerful solution for businesses of all sizes. However, simply getting a CRM system isn’t enough. Successful implementation and user engagement are the keys to unlocking the true value of CRM. CRM software can be a game-changer…
In the domain of B2B sales, relationships have always been fundamental. Businesses have been built on trust, comprehension, and personal connections. However, the landscape is changing, and consequently, our methods must evolve. WhatsApp, earlier recognized for personal messaging, has evolved into a vital tool in B2B sales. What makes WhatsApp a lucrative platform for B2B…