I have published at least eleven apps on Microsoft’s partner marketplace in my career. I’ve been at this long enough to remember when it was called Pinpoint. Then AppSource. Now it is the Microsoft Marketplace. A lot has changed across those three names, and a lot has stayed the same. What has not changed is…
For government contractors, security isn’t just an IT preference; it is a barrier to entry. Standard commercial CRMs often lack the certifications required to handle Controlled Unclassified Information (CUI) or meet strict DoD standards. GovCon365 AwardTrack offers flexible deployment options tailored to your specific compliance needs. It is built on the secure Microsoft Dynamics 365…
Customers expect every interaction to feel connected, whether it happens on WhatsApp, SMS, or live chat. However, many businesses still manage customer communication across disconnected platforms, leading to fragmented experiences, slower responses, and missed opportunities. Omnichannel communication inside Microsoft Dynamics 365 CRM helps solve this challenge by unifying conversations into one centralized platform using WhatsApp4Dynamics,…
Customer engagement has evolved dramatically. What once depended on occasional outreach and disconnected tools has transformed into an ongoing, insight-driven, and highly personalized experience. Today’s customers expect immediate responses, smooth communication across multiple channels, and interactions that feel relevant to their individual needs. As businesses prepare for the future, modern engagement strategies supported by Microsoft Dynamics…
As organizations evaluate Microsoft Dynamics 365 Customer Insights capabilities, a common question keeps emerging: Are we still designing campaigns, or are we starting to manage systems that adapt on their own? For many marketing teams, that question stopped feeling theoretical a while ago. Coordinating engagement across disconnected systems, inconsistent data, and rising expectations for real-time…
Managing documents in a Dynamics 365 SharePoint integration environment can quickly become difficult as files grow across sales, service, compliance, and project teams. Documents get buried in folders, searching becomes time-consuming, and maintaining consistency across systems becomes challenging. This is where SharePoint metadata becomes valuable. By automatically syncing Dynamics 365 CRM data as SharePoint metadata,…
Choosing a Dynamics 365 Partner Is a Long-Term Decision Most Dynamics 365 partners do a strong job getting systems implemented—but that’s usually where the relationship ends. What happens after go-live is where most teams run into issues. Processes change, adoption slows down, and new requirements come up that weren’t part of the original project. That’s…
Western Computer recently hosted a launch event walking through Dynamics 365 CE 2026 Release Wave 1, focused on what’s changing across Sales, Customer Service, and the broader Customer Engagement stack. The session prioritized real-world impact and business outcomes over deep technical configuration — giving partners and customers a clear view of which updates deserve immediate…
Cloning records in Dynamics 365 already saves teams hours of repetitive work. But until now, every cloned record still needed manual cleanup – changing owners, updating dates, reassigning accounts, or modifying statuses before it could actually be used. That’s exactly what Click2Clone’s newly released Update Fields During Cloning feature delivers. Click2Clone – a Microsoft Marketplace-certified native Dynamics 365…
The Dynamics 365 Customer Service 2025 Wave 1 Release introduces Copilot‑powered capabilities that help support teams find cases faster, get accurate answers from trusted knowledge sources, and draft customer communications more efficiently. In this Catapult webinar, the new features are demonstrated using real customer service scenarios to show how they improve day‑to‑day support operations. Watch the full webinar on the Dynamics 365 Customer Service…