Latest Free Practice Assessments for Microsoft Certifications

Microsoft has released the below Practice Assessments for the Microsoft Certifications and more exams to come soon for Practice. Click on the links to start the practice Assessment before taking the actual exam to gain more confidence. SNo Practice Assessment 1 AI-900: Microsoft Azure AI Fundamentals 2 AZ-104: Microsoft Azure Administrator 3 AZ-204: Developing Solutions…

5 Steps for Driving Sustainable Dynamics 365 CRM (CE) User Adoption

Achieving sustainable user adoption of Dynamics 365 CRM/CE is very possible and has been done by many organizations successfully. However, it does not happen automatically. Sustained effort and deliberate activities are required to attain that goal. On the other hand, the organizations that don’t focus on user adoption of Dynamics 365 CRM find themselves migrating…

Transforming Your Customer Experience with Dynamics 365 Portal

In today’s business world, providing a satisfying customer experience is essential for success. As customers’ needs change, companies need to adapt and improve their services to meet and surpass these expectations. Utilizing technology is a great way to achieve this goal, and Dynamics 365 Portal is a robust platform that can help businesses enhance the…

Create Flexible Legal Documents from your Dynamics 365 with DocumentsCorePack

See how we quickly create our Managed Service Plan Agreement using DocumentsCorePack and CRMPlus365/Dynamics 365. https://www.crmsoftwareblog.com/wp-content/uploads/Simple-Lists-and-Conditions.mp4 Transcript This is Steve Pestillo from P2 Automation. In this video, I want to show you how we set up our Master Service Plan Agreement that we offer to customers, so we can oversee their CRM systems, their Power…

How Design Thinking Transformed congruentX and How It Can Do the Same for Yours

Author:  congruentX Before you dismiss this as people gathered in a room putting sticky notes on the wall singing Kumbaya, consider this: Human-centered Design Thinking transformed Airbnb from a failing startup to a billion-dollar business. That is not a symbolic statement. It is a direct statement from Airbnb co-founder Joe Gebbia. They are not alone. A…

5 Ways to Make Better Use of Microsoft Dynamics 365 CRM with Kanban Board for Sales!

  Sales professionals are always on the go, trying to close deals, follow up with leads, and maintain client relationships. Hence, it is extremely important for them to stay organised and manage sales tasks efficiently. These tasks are often complex and require attention to detail, this is why, so many sales teams are turning to…

What’s New in Microsoft Dynamics 365 Customer Service

The latest release of Microsoft Dynamics 365 Customer Service CRM Software delivers notable enhancements. Let’s take a look at the latest features of this powerful Customer Service Solution around Microsoft Teams Integration, Case Assignment and Case Routing, Email Management and Customer Service Management reports and dashboards. Microsoft Teams Integration: Improve user experience by enabling Microsoft Teams…