There’s a good chance your CRM license is either holding your sales team back—or pushing them forward. Do you know what the key challenge is? Figuring out which is which. With Microsoft Dynamics 365 Sales offering three distinct license types—Professional, Enterprise, and Premium—businesses often find themselves in a maze of features, pricing tiers, and fine…
DynamicsCon keeps getting bigger and better. DynamicsCon 2025, taking place from May 13th to May 16th at the Hyatt Regency in Chicago, will be the best yet. This year’s conference features over 350 outstanding educational sessions crafted by our incredible Dynamics Users Community. Don’t miss out on this immersive experience filled with learning, networking, and insights…
Revolutionizing E-Commerce Logistics with Interactive Maps in Canvas Apps: Meet Maplytics The E-commerce industry is all about speed, accuracy, and customer satisfaction. Whether you’re managing hundreds of daily deliveries, coordinating between multiple warehouses, or tracking customer service visits, the key to success lies in intelligent planning and seamless execution. Say hello to Riley, the go-to…
Microsoft has unveiled its latest updates in the Dynamics 365 Release Wave 1, bringing numerous enhancements designed to optimize sales and customer support processes. This blog will explore key improvements and highlight how these new capabilities can elevate your business’s customer interactions and streamline service delivery. Client Sentiment Insights Copilot’s enhanced sentiment analysis feature now…
In today’s rapidly evolving MSP landscape, keeping your pricing accurate and up to date is more than just good practice—it’s essential to staying competitive. Yet many MSPs still rely on outdated, manual methods like spreadsheets to manage pricing updates. This approach leads to delays, costly errors, and inconsistency—ultimately hurting your margins and customer trust. If…
We’ve created a series exploring how Dynamics 365 transforms various industries. In this blog, we focus on its impact on law firms. The #1 Challenge Facing Law Firms The biggest challenge law firms face is inefficiency, from disorganized case management. Without the right technology, many firms struggle with paper-based records, outdated software, and manual tracking. Dynamics…
Growth is the objective of every MSP, whether you’re aiming for strategic expansion or setting up for acquisition. Larger players are scaling rapidly, while many smaller MSPs are positioning themselves as attractive buyout targets. But growth without operational readiness is risky—and often, the biggest obstacles are invisible inefficiencies hiding in your daily operations. If you’re…
Welcome to the first edition of our Maps Around the World series, where we blend light-hearted geographic insights with practical applications of CRM-integrated mapping tools. At Maplytics, we live and breathe #maps, #geoanalytics, #locationintelligence, and everything in between. This series combines humor with insights to demonstrate how mapping can do much more than just navigation—it…
Feeling Overwhelmed with CRM? We Can Help! Is Your CRM System Helping Your Account Managers to Reach Their Goals? If you are embarking on a new CRM implementation or have had a system for years, some simple strategies can increase your success and drive value with your CRM. This will make your account managers…
Our Microsoft CRM Consulting team, Purely CRM, is thrilled to announce that one of our founders has been promoted to the role of President and Chief Operating Officer at Endeavour Solutions Inc. Our Purely CRM team is part of Endeavour Solutions. Canadian Woman in Business, Nicola Cadwell takes over as President and Chief Operating Officer…