Choosing a Dynamics 365 Partner Is a Long-Term Decision Most Dynamics 365 partners do a strong job getting systems implemented—but that’s usually where the relationship ends. What happens after go-live is where most teams run into issues. Processes change, adoption slows down, and new requirements come up that weren’t part of the original project. That’s…
Western Computer recently hosted a launch event walking through Dynamics 365 CE 2026 Release Wave 1, focused on what’s changing across Sales, Customer Service, and the broader Customer Engagement stack. The session prioritized real-world impact and business outcomes over deep technical configuration — giving partners and customers a clear view of which updates deserve immediate…
Cloning records in Dynamics 365 already saves teams hours of repetitive work. But until now, every cloned record still needed manual cleanup – changing owners, updating dates, reassigning accounts, or modifying statuses before it could actually be used. That’s exactly what Click2Clone’s newly released Update Fields During Cloning feature delivers. Click2Clone – a Microsoft Marketplace-certified native Dynamics 365…
The Dynamics 365 Customer Service 2025 Wave 1 Release introduces Copilot‑powered capabilities that help support teams find cases faster, get accurate answers from trusted knowledge sources, and draft customer communications more efficiently. In this Catapult webinar, the new features are demonstrated using real customer service scenarios to show how they improve day‑to‑day support operations. Watch the full webinar on the Dynamics 365 Customer Service…
Dynamics 365 users who rely on SSIS-based ETL processes often need to move, package, archive, or unpack files across cloud storage platforms. With KingswaySoft SSIS Integration Toolkit v26.1, our Compression Task can now work with cloud connection managers for source and destination paths, allowing files to be compressed or decompressed directly in the cloud without…
Enterprise systems are generating more data than ever before, yet trust in that data continues to decline. The issue is not the lack of analytics platforms, dashboards, or AI investments. The real challenge is that critical business data still exists in disconnected versions across ERP systems, CRM platforms, finance applications, operational tools, and reporting environments.…
Sales forecasting in Dynamics 365 CRM has moved well beyond spreadsheets and gut instincts. Today, the best-performing sales teams rely on AI predictive analytics for Dynamics 365 to anticipate outcomes, prioritize leads, and close deals faster. But not every forecasting tool is built equally. Whether you are evaluating your first Dynamics 365 AI forecasting tool…
Copilot Natural Language Search in Dynamics 365 CRM lets users ask plain-language questions to quickly find records, generate simple charts, and explore CRM data without building views or filters. This Catapult webinar demonstrates the feature using real CRM scenarios to show where it delivers value and how teams should use it alongside traditional reporting. Watch the full webinar…
Segmentation has always been central to effective marketing. The more relevant your audience targeting, the more likely your campaigns are to drive engagement, conversions, and long-term customer relationships. But many marketing teams are still relying on static lists and manual exports to manage segmentation. In modern CRM environments, that approach creates more problems than it…
In recent conversations, a specific question has started to come up more frequently: What happens when AI is no longer assisting service teams, but actively participating in live customer conversations? With the introduction of real-time voice Agents in Microsoft Dynamics 365 Contact Center, that shift is starting to take shape. Powered by Microsoft Copilot Studio,…