Dynamics 365 has the power to transform how a business runs — but only if it’s implemented and managed correctly. At enCloud9, we’ve worked with hundreds of clients across industries, and we’ve seen the good, the bad, and the ugly. Many companies come to us after struggling with mistakes that slowed down their project or…
Your website attracts traffic, often hundreds or even thousands of visitors each month. Yet, only 2–3% of these visitors convert into leads. The problem isn’t your product or pricing; it’s response time. Research shows that leads contacted within 1 minute are 391% more likely to convert than those contacted after 10 minutes. When visitors have…
Every missed or delayed quote can mean lost revenue and slower growth for a SaaS business. Managing subscriptions, pricing, and complex product bundles across multiple markets is challenging—and manual or fragmented processes only make it harder. Configure, Price, Quote (CPQ) solutions tackle these challenges by standardizing and automating the quote-to-order process. Zensai’s implementation of DealHub…
CRM software started as little more than a fancy Rolodex. It was useful for tracking contacts, logging deals, and making sure nothing slipped through the cracks. It was helpful up to a point, but CRM has since evolved. Today, it’s an automated, intelligent solution that makes every part of the sales process easier. Dynamics 365…
Finding the right document in SharePoint often feels like searching for a needle in a haystack. Endless scrolling, duplicate versions, and wasted time hurt productivity. But what if you could simply ask SharePoint a question and get the exact answer instantly — with Accurate Citations Full Context and security intact? That’s now possible. We’re excited…
We are witnessing a pivotal moment where the AI conversation has fundamentally shifted from simple automation to true autonomy. We’ve entered the new era of Agentic AI—intelligent systems that can plan, decide, and act independently with minimal human intervention. This represents a paradigm shift, moving us beyond tools that require instruction to partners that drive…
Leverage the power of predictive opportunity scoring to rank your opportunities according to their scores, helping you achieve better qualification rates for each potential lead. What Exactly is Predictive Opportunity Scoring? Predictive opportunity scoring in Microsoft Dynamics 365 Sales is an essential tool that creates scores for the opportunities in your pipeline. These scores enable…
As a Dynamics 365 CRM user, making sense of complex relationships between records can often feel overwhelming. Map My Relationships simplifies this process by transforming your CRM data into a visual, interactive mind map that’s easy to understand at a glance. In this blog, we’ve created a detailed Q&A guide that answers common CRM record…
Add-ons extend the capabilities of Dynamics 365, enabling businesses to tailor the platform to their unique workflows and needs. From document management to advanced analytics, these tools help users save time, reduce errors, and enhance collaboration. In this article, we’ve curated the top five Dynamics 365 add-ons for 2025, selected for their ability to address…
CRM Developers Guide compliments of Purely CRM. Artificial intelligence is no longer a novelty, it’s becoming a normal, integrated part of daily work and life. For CRM developers, especially those working with Microsoft Dynamics 365, the rise of Copilot Agents and the normalization of AI present both technical opportunities and human challenges. This segment attempts…