Organizations that integrate their systems with Dynamics 365 need tools that do more than move data from one system to another. They need better performance, stronger security, wider connectivity, and simpler administration across the full application landscape. The ultimate no-code integration toolkit for Dynamics 365 Find out more about our latest release and how it…
Let’s be honest. You’ve been living with a lie. Your Dynamics 365 CRM looks clean. The duplicate detection is on. The rules are set. But somewhere in that database, duplicates are quietly piling up, and your system has no idea they exist. Not because you did something wrong. But because native duplicate detection in Dynamics…
I recently read through an IDC research brief commissioned by Microsoft on what separates AI leaders from everyone else. A lot of it confirmed things I’ve been thinking about for a while, and some of it pushed my thinking further. Here’s my take on what actually matters in it and what we’re doing about it…
In conversations with organizations over the past several months, a consistent question has started to surface: how do we actually use these AI capabilities without creating more complexity across our systems? With the 2026 Release Wave 1 updates, the combination of Microsoft Power Platform and Copilot starts to answer that question. The focus shifts from…
If you’re exhausted by legacy platforms that promise a revolution but only deliver a mountain of disconnected data and manual workarounds, you’re not alone. Big Consulting has spent years selling bloated CRM software solutions and clunky ERP software solutions that require armies of consultants just to keep the lights on. That model is obsolete. It’s…
Sales today isn’t just about effort, it’s about timing. The faster your team responds, the higher your chances of winning deals. Yet many sales teams using CRM still rely on manual tracking, reactive follow-ups, with missed or late Dynamics 365 notifications costing them speed, context, and ultimately, deals. What if your CRM could proactively notify…
For the past few years, Copilot has helped sellers work faster by drafting emails, summarizing records, and suggesting next steps. But with the latest innovations in Dynamics 365 Sales Agents, Microsoft is changing how selling actually gets done. Instead of AI that simply assists on demand, sales teams now have AI that actively works inside…
Your CRM admin opens Dynamics 365 on a Monday morning. A sales rep needs a new Opportunity, same products, same structure, same pricing tier as the last six they have created. The rep opens a blank form and starts typing. Again. Multiply that across your team. Across every Opportunity, Quote, Case, and Order created this…
Nobody at the Hotel Belle Vue sent confusion an invitation. Yet there it was, settled into the lobby like a long-stay guest who had somehow skipped the billing conversation. Reservations were leaking. Guests wandered. The management team held the sort of tense, whispered meetings that happen when everyone senses something is wrong, but nobody can…
Microsoft Dynamics 365 gives marketing and sales teams a shared system of record, but that doesn’t automatically mean your systems are working together. Many organizations still struggle with disconnected processes. Marketing automation runs in one place and CRM data lives in another. Lists are exported, campaigns are built in isolation, and performance is measured across…